We make it easy to start repairs and get the Information You Need.

Download, complete and print out the appropriate repair form below. If you don’t have a printer, write us a note and include all the information requested on the form.

• Download General Repair Form
• Download Trimble Repair Form
• Download the Drone Repair Form

Please note: Regulations differ when shipping batteries by air, water or the USPS. Please work with your shipper to meet all federal and state regulations and guidelines. Swollen, leaking or damaged cells will not be serviced or returned, and a recycling fee will be charged to the customer. Batteries must be shipped in accordance with federal laws.

Enclose the completed form(s) or note in the box with the unit(s) you are sending. Visit your local shipping or mail provider in-person or online and send the package to one of our three locations:

Shipping tips:

• Use high-quality and sufficient packaging to protect your unit(s) in transit.
• Take special precautions to protect LCD and touch screens.
• Ensure that no connectors or secondary units are coming in contact with any display.
• Choose a mail or shipping service that provides a tracking number.

Once we receive your order and have a chance to diagnose and determine a repair plan, we’ll call to discuss. At that time, we’ll ask for a credit card to complete the order.

• Costs vary significantly across the wide array of products that we repair.
• Repair pricing is decided based on the product’s complexity, parts costs and availability of components.
• We will gladly provide an estimate and always contact you before beginning repairs when expected costs exceed typical or “reasonable” rates.

To inquire about the potential costs of repairs for your situation, email us at [email protected] or call 855-334-3400 (Option 3).

Our goal is to always provide a 48-hour turnaround, but this requires that all information is provided with shipment. Timing may change seasonally based on volume. We prioritize repairs in the order received and based on parts availability.

These guidelines apply for all repairs to ensure timely service or repair and that equipment always makes its way home.

Required Information

• Credit Card & Shipping Address Required to Assess or Begin Work: Ag Express requires a credit card (or active implement dealer account) and shipping address before accepting equipment.
• Shipments Received Without Payment Information: If Ag Express receives equipment without payment information, an Ag Express employee will attempt to contact the customer within 24 hours of receipt. If Ag Express does not receive a response within five business days, the equipment is shipped back unrepaired.
• Estimate Approvals & 30-Day Non-Response Returns: Estimates must be approved or denied within 30 days of receipt. Otherwise, Ag Express will ship the item back unrepaired and bill for a minimum check-out fee of $125 and shipping costs.
• The check-out fee will be applied toward the repair service if a customer resubmits equipment for repair after Ag Express has returned it due to a lack of response. Shipping costs incurred do not apply to the repair service.
• Work Completion & 30-Day Non-Response Returns: Repairs labeled for “pick up” will be held for 30 days. After 30 days, Ag Express will ship the repaired equipment to the customer and charge the necessary shipping.

Shipping Damages:

Ag Express Electronics is not liable for any damage that occurs during shipping. Please contact the shipper for all damage claims. Additionally, Ag Express will not insure returns of repaired items unless insurance is requested and paid for by the customer (prior) to shipping.