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Grain Elevators

Ship us your Tester for Service

Important procedures for shipping a moisture tester for repair or calibration

  • Confirm that the unit requires service or calibration. If you need assistance in determining this, contact your nearest Ag Express location for assistance.
  • For all Dickey-john® models the Grain Cell MUST be in a locked position to prevent possible/severe damage to the cell assembly during shipment. With the exception of the GAC® II – all models have a built in locking device. If you need assistance contact Ag Express previous to shipping. Specifically for the 2500-UGMA the locking instructions are at the very bottom of page 2 on this document  â–ºlocking instructions
  • With the unit enclose your complete contact information, as well as any pertinent unit information that will assist Ag Express in the repair of your unit. You can fill out and print our Repair Order to make this easier.  In addition, if your unit was failed a state inspection please include a copy of the report if applicable.
  • Place the unit in its original shipping carton with the original cushioning and protection materials.
  • Securely tape the shipping container with commercial grade packaging tape.
  • Ship the unit to your nearest Ag Express service location via a reliable shipping service, UPS®, Fed Ex®, etc.
  • You should be aware that most shipping carriers do not cover any shipping damage or loss – unless you purchase shipping insurance. Any shipping damage must be claimed with the carrier.
  • Insurance: Ag Express will not insure the package unless insurance is requested and paid for by customer (prior) to shipping.
  • Check merchandise immediately upon receiving. Shipping damage must be claimed with delivering carrier.  Ag Express is not responsible or liable for shipping damage. 
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