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Return Policy

We want you to be satisfied with your purchase and will do what we can to provide excellent service and support after the sale. Ag Express Electronics offers returns for most standard non-custom items within 30 days of receipt of shipment. However, some products have different policies or requirements associated with them. Unfortunately, custom or special orders are non-cancellable and non-refundable.

Please contact the Ag Express location that you ordered your merchandise from to determine if the merchandise is eligible for return and, if approved, receive a return authorization.

Up to 30 days - Standard and Non-Custom Returns

  • No restocking fee charged.

  • Any shipping charges, including insurance to return the product(s), are the sole responsibility of the customer.

  • The product(s) must be new, unused, and in original unopened packaging when returned.

30 to 60 days - Standard and Non-Custom Returns

  • There is a 15% restocking fee charged to the customer.

  • Any shipping charges, including insurance to return the product(s), are the sole responsibility of the customer.

  • The product(s) must be new, unused, and in original unopened packaging when returned. 

No returns after 60 days.

 

At the sole discretion of Ag Express Electronics, if the part(s) returned are opened, used, damaged, or dirty, there may be no refund, or the restocking fee may be increased to return the product(s) to sellable condition.

It typically takes 3-5 business days to authorize the refund to your account once the merchandise is received. Actual refunds to the credit card account are processed within five business days of the return authorization.

Custom and Special Order Items

Any items that are ordered by Ag Express from a third party, specifically for you or your customer are not refundable.

Any harness, cable, part, or assembly that is custom built to the customer's specification is not refundable.

Order Cancellation

Any orders for custom products that have been ordered by Ag Express's customer and have been accepted by Ag Express's customer are non-cancellable and non-refundable.